■Customer service desk for your comments and complaints about our service

Kenedix Advisors, Inc. (hereinafter, " Company") has a internal-rule of complaint from customers (kujo shori kitei ) and when Company receives a claim from customers, Company will investigate the fact situation, clarify the responsibility, and solve the complaint promptly, sincerely, fairly by respecting customer’s position.

Please contact the customer service desk for your comments and complaints about our service as below.

■Customer service desk for your comments, complaints and conflicts about our financial instruments business.

Besides the Customer service desk mentioned above, Company will solve your complaints about financial instruments business (investment discretion agency business, investment advisory agency business, the second financial instruments business and other businesses that relevant to these financial instruments business)　by the association below.

Standard process to solve your complaint at FINMAC is as follows.

�@　Complaint from the customer
�A　Communication to Company, Order for investigation
�B　Explanation or advice to the customer
�C　Proceeding the salvation by negotiated settlement
　　between the customer and Company


Company will also solve conflicts between customer and the Company about financial instruments business by the mediation conducted by FINMAC.

Standard process of mediation at FINMAC is as follows.

�@　Request for mediation from the customer
�A　Acceptance of the mediation and the selection of mediation committee
�B　Notice to Company about the acceptance of mediation
�C　Hearing to the customer and the Company by the mediation committee.
�D　Proposal of mediation
Fee is necessary to make a request to FINMAC as per the amount of the conflict. Please contact FINMAC to have for more information.

Any mediation made by FINMAC to resolve the conflict about the investment discretion agency business and investment advisory business of Company, is a commissioned business from Japan Securities Investment Advisers Association (1-5-8, Nihombashi Chuo-ku Tokyo) which Company is a member.